Service Delivery Consultant
Company Name:
Bank of America Corp.
Title: Service Delivery Consultant
Location: RI-Providence
Other Locations:
A fully contributing member of a team or teams. Under the direction of a Service Delivery Manager, provides analysis in the support of the successful design, delivery, financial management, communication and/or administration of complex, corporate-wide HR product(s)/program(s) that may include Compensation, LD, Learning, Payroll, Shared Services or Staffing. Additionally, may be responsible for performing routine research and follow-up.
Job Description:
Highly specialized Human Resource professionals with excellent communications skills focusing on end to end management of Escalations from employees, former employees and retirees. Provide end to end case management with a focus on employee experience while
balancing risk to the bank. The team's focus is primarily on Office of the CEO, Executive Escalations and tier 4 support of escalations from 3rd party vendors (IE Aon Hewitt).
Key Areas of Responsibility:
Case Management: Provide end to end support for escalations, keeping employee and submitter apprised of status through resolution.
Employee
Experience: Unwavering focus on Corporate Commitments: Making Interactions Easier, Making Expertise More Accessible, Making Relationships More Human,
and driving Success that is shared, as the team strives to provide the best possible experience with the Planning for Retirement process.
Required skills:
- Must have current work experience and working knowledge
of Health & Insurance Benefit Plans, Payroll, Leaves of
Absence and Disability products, policies, regulations and services. This is not negotiable
- Must have end to end management HR escalations experience
- Exceptional customer-service skills- our employees and
employee's families are our clients, they deserve the best
- Proven ability to manage complex HR cases
- Desire to continuously improve experiences for our employees
- Excellent communication skills both written and verbal,
ability to customize communications style for various audiences including Executives
- Commitment to strive for simplicity and transparency while demonstrating empathy and care for our clients and stakeholders
- Knowledge of HR Systems and the downstream processes
- Knowledge and experience working with 3rd party vendors (HR Field)
- Knowledge of Internal bank hierarchy, LOB and support functions
- Customer and Client Service oriented
- Listening, Mediating and Influencing skills
Utility player willing to pitch in and do what it takes to help team succeed
- Personal desire to learn and develop; sees coaching as an opportunity vs. a criticism
- Continuous commitment to demonstrating Bank of America's Core Values
PH-Service Delivery
Organization: 7024-GBAM GCB & INTERNATIONAL HREstimated Salary: $20 to $28 per hour based on qualifications.
Bank of America Corp.
Title: Service Delivery Consultant
Location: RI-Providence
Other Locations:
A fully contributing member of a team or teams. Under the direction of a Service Delivery Manager, provides analysis in the support of the successful design, delivery, financial management, communication and/or administration of complex, corporate-wide HR product(s)/program(s) that may include Compensation, LD, Learning, Payroll, Shared Services or Staffing. Additionally, may be responsible for performing routine research and follow-up.
Job Description:
Highly specialized Human Resource professionals with excellent communications skills focusing on end to end management of Escalations from employees, former employees and retirees. Provide end to end case management with a focus on employee experience while
balancing risk to the bank. The team's focus is primarily on Office of the CEO, Executive Escalations and tier 4 support of escalations from 3rd party vendors (IE Aon Hewitt).
Key Areas of Responsibility:
Case Management: Provide end to end support for escalations, keeping employee and submitter apprised of status through resolution.
Employee
Experience: Unwavering focus on Corporate Commitments: Making Interactions Easier, Making Expertise More Accessible, Making Relationships More Human,
and driving Success that is shared, as the team strives to provide the best possible experience with the Planning for Retirement process.
Required skills:
- Must have current work experience and working knowledge
of Health & Insurance Benefit Plans, Payroll, Leaves of
Absence and Disability products, policies, regulations and services. This is not negotiable
- Must have end to end management HR escalations experience
- Exceptional customer-service skills- our employees and
employee's families are our clients, they deserve the best
- Proven ability to manage complex HR cases
- Desire to continuously improve experiences for our employees
- Excellent communication skills both written and verbal,
ability to customize communications style for various audiences including Executives
- Commitment to strive for simplicity and transparency while demonstrating empathy and care for our clients and stakeholders
- Knowledge of HR Systems and the downstream processes
- Knowledge and experience working with 3rd party vendors (HR Field)
- Knowledge of Internal bank hierarchy, LOB and support functions
- Customer and Client Service oriented
- Listening, Mediating and Influencing skills
Utility player willing to pitch in and do what it takes to help team succeed
- Personal desire to learn and develop; sees coaching as an opportunity vs. a criticism
- Continuous commitment to demonstrating Bank of America's Core Values
PH-Service Delivery
Organization: 7024-GBAM GCB & INTERNATIONAL HREstimated Salary: $20 to $28 per hour based on qualifications.
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