Customer Care Representative
Debug Pest Control Inc Debug Pest Control Inc Providence, RI Providence, RI $18 - $22 an hour $18 - $22 an hour 14 days ago 14 days ago 14 days ago Description:
Responsibilities Answer incoming calls for specific department(s).
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
Maintain customer records by immediately updating account information.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees and supervisors.
Requirements:
Preferred Education and Experience Requirements:
Previous customer service experience required.
Previous scheduling and/or call center experience preferred.
Ability to be confident and decisive and yet demonstrate effective judgment in a wide variety and constantly changing set of scenarios.
Ability to organize and prioritize multiple tasks in a fast paced environment.
Ability to communicate well, using excellent interpersonal and communication skills.
Must be able to adapt quickly in an ever-changing, fast paced environment.
High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
Excellent written communication skills, including spelling and punctuation.
Bilingual a plus.
Excellent team player.
Must be able to type at least 35 wpm, proficient in 10-key, and be able to use phone systems.
Ability to sit for long periods of time.
Pay:
$18-$22 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Occasional Saturdays Supplemental pay types:
Bonus pay.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities Answer incoming calls for specific department(s).
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
Maintain customer records by immediately updating account information.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees and supervisors.
Requirements:
Preferred Education and Experience Requirements:
Previous customer service experience required.
Previous scheduling and/or call center experience preferred.
Ability to be confident and decisive and yet demonstrate effective judgment in a wide variety and constantly changing set of scenarios.
Ability to organize and prioritize multiple tasks in a fast paced environment.
Ability to communicate well, using excellent interpersonal and communication skills.
Must be able to adapt quickly in an ever-changing, fast paced environment.
High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
Excellent written communication skills, including spelling and punctuation.
Bilingual a plus.
Excellent team player.
Must be able to type at least 35 wpm, proficient in 10-key, and be able to use phone systems.
Ability to sit for long periods of time.
Pay:
$18-$22 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Occasional Saturdays Supplemental pay types:
Bonus pay.
Estimated Salary: $20 to $28 per hour based on qualifications.
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