Licensed Inside Sales Representative (Bilingual/Spanish) - Remote
Why This Role is Important to Us:
The Inside Sales Rep will be responsible for handling inbound and outbound calls with potential members.
This role will focus on prospecting leads, generating interest in our programs, making product recommendations, and helping customers enroll in our programs.
This role reports to the Inside Sales Manager.
Preference for the candidate to currently live in Rhode Island (position will be remote/home based) Bilingual - Spanish language proficiency required.
What You'll Be Doing:
The Inside Sales Representative is expected to work in a call center environment with a team of other licensed agents to achieve individual and department goals.
Qualify prospects by verifying eligibility, performing a needs analysis, checking network considerations, and determine the proper next step in the sales cycle
Use a consultative sales approach to educate prospects on our products, generate interest in our mission, and make appropriate product recommendations based on the prospect's needs
Document all inbound and outbound interactions in our CRM with summary notes, call outcomes, and follow up activity when required
Enroll interested prospects in our products using the company telephonic enrollment platform or book appointments for in-person meetings
Make outbound calls to company provided leads that have given permission to contact and wish to learn more about our company or services
Maintain inbound queue service level performance by working with larger team to coordinate breaks, outbound call activity, and idle time
Adhere to CMS guidelines and company approved telephonic scripts, policies, and procedures
Achieve required quality standards for ongoing call monitoring and quality control
Meet or exceed individual sales goals
Occasionally assist with special projects as needed
Provide feedback on sales processes and/or products to facilitate process improvement in operations and future product development
Participate in ongoing and annual sales or product training
Assist with RSVPs for outreach events or activity if needed
Support future sales channels of communication with prospects, such as email, web portal, or SMS Working Conditions :
Flexible schedule to work nights and/or weekends during busy season (Oct to Mar)
Most work is performed remotely from home.
Travel may be required to local office or community event for training or development, or for staff meetings as needed.
The possible salary range budgeted for this position is $55K - $65K dependent on experience.
What We're Looking For:
Required Education:
High school diploma, GED, or equivalent work experience requiredRequired Licensing:
Active Resident Health Producer's License for Rhode Island.
Annual AHIP Certification.
Required
Experience:
1-2 years' experience with Medicare, Medicaid, managed care, and/or health insurance industry
1-2 years' experience in sales, sales support, or customer support in a call center setting
Previous experience with CRM systems, preferably Salesforce or Market Prominence
Experience working with seniors, limited income, or disabled individualsRequiredKnowledge, Skills & Abilities:
Computer literate with ability to navigate multiple open windows at a time and use different types of software to achieve objectives
Familiarity with federal and state insurance assistance programs (Extra Help/Medicare Savings)
Knowledge of Medicare and Medicaid guidelines
Open to coaching and constructive feedback to improve performance
Ability to collaborate with team members to achieve sales goals
Excellent verbal and written communication skills
Good listening skills, problem solving ability and high degree of empathy
Ability to navigate telephone software and display proper phone etiquette
Must be proficient in the use of computers, specifically Microsoft Office suite.
Must have ability to learn new systems and databases that CCA implements.
Must be proficient with CRM systems, specifically salesforcePreferredKnowledge, Skills & Abilities:
Must have solid understanding of CCA's systems and how data and technology can be used to solve specific business problemsRequired Language(s):
English/SpanishEEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledPlease note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable).
Commonwealth Care Alliance is an equal opportunity employer.
Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.
Recommended Skills Active Listening Business Process Improvement Call Centers Communication Computer Literacy Consultative Selling Estimated Salary: $20 to $28 per hour based on qualifications.
The Inside Sales Rep will be responsible for handling inbound and outbound calls with potential members.
This role will focus on prospecting leads, generating interest in our programs, making product recommendations, and helping customers enroll in our programs.
This role reports to the Inside Sales Manager.
Preference for the candidate to currently live in Rhode Island (position will be remote/home based) Bilingual - Spanish language proficiency required.
What You'll Be Doing:
The Inside Sales Representative is expected to work in a call center environment with a team of other licensed agents to achieve individual and department goals.
Qualify prospects by verifying eligibility, performing a needs analysis, checking network considerations, and determine the proper next step in the sales cycle
Use a consultative sales approach to educate prospects on our products, generate interest in our mission, and make appropriate product recommendations based on the prospect's needs
Document all inbound and outbound interactions in our CRM with summary notes, call outcomes, and follow up activity when required
Enroll interested prospects in our products using the company telephonic enrollment platform or book appointments for in-person meetings
Make outbound calls to company provided leads that have given permission to contact and wish to learn more about our company or services
Maintain inbound queue service level performance by working with larger team to coordinate breaks, outbound call activity, and idle time
Adhere to CMS guidelines and company approved telephonic scripts, policies, and procedures
Achieve required quality standards for ongoing call monitoring and quality control
Meet or exceed individual sales goals
Occasionally assist with special projects as needed
Provide feedback on sales processes and/or products to facilitate process improvement in operations and future product development
Participate in ongoing and annual sales or product training
Assist with RSVPs for outreach events or activity if needed
Support future sales channels of communication with prospects, such as email, web portal, or SMS Working Conditions :
Flexible schedule to work nights and/or weekends during busy season (Oct to Mar)
Most work is performed remotely from home.
Travel may be required to local office or community event for training or development, or for staff meetings as needed.
The possible salary range budgeted for this position is $55K - $65K dependent on experience.
What We're Looking For:
Required Education:
High school diploma, GED, or equivalent work experience requiredRequired Licensing:
Active Resident Health Producer's License for Rhode Island.
Annual AHIP Certification.
Required
Experience:
1-2 years' experience with Medicare, Medicaid, managed care, and/or health insurance industry
1-2 years' experience in sales, sales support, or customer support in a call center setting
Previous experience with CRM systems, preferably Salesforce or Market Prominence
Experience working with seniors, limited income, or disabled individualsRequiredKnowledge, Skills & Abilities:
Computer literate with ability to navigate multiple open windows at a time and use different types of software to achieve objectives
Familiarity with federal and state insurance assistance programs (Extra Help/Medicare Savings)
Knowledge of Medicare and Medicaid guidelines
Open to coaching and constructive feedback to improve performance
Ability to collaborate with team members to achieve sales goals
Excellent verbal and written communication skills
Good listening skills, problem solving ability and high degree of empathy
Ability to navigate telephone software and display proper phone etiquette
Must be proficient in the use of computers, specifically Microsoft Office suite.
Must have ability to learn new systems and databases that CCA implements.
Must be proficient with CRM systems, specifically salesforcePreferredKnowledge, Skills & Abilities:
Must have solid understanding of CCA's systems and how data and technology can be used to solve specific business problemsRequired Language(s):
English/SpanishEEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledPlease note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable).
Commonwealth Care Alliance is an equal opportunity employer.
Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.
Recommended Skills Active Listening Business Process Improvement Call Centers Communication Computer Literacy Consultative Selling Estimated Salary: $20 to $28 per hour based on qualifications.
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