Corporate Training Facilitator
About defi SOLUTIONSIt's an exciting time to join defi!defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations.
The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.
defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.
Position PurposeAs a Training Facilitator, you will be responsible for managing all of defi's Contact & Service Center training programs and is responsible for training all new and current employees and assessing competencies across multiple positions within multiple departments.
You Role in our Mission Adaptability Coaching Skills Communication skills Content creation Facilitation Team player Essential Job Responsibilities Responsible for training & development of Universal Customer Service & Collections training, Lease Maturity Management, Cash Management, Titles, Operations Support & Document Management.
Using the ADDIE approach to develop successful training solutions through design, delivery, and assessment of all aspects of internal department training to be measured by 5% increase in associate engagement and growth and development survey scores.
Many of these areas within the business have one or more components for example:
New-hire, refresher, process, product, system, client, and customer experience skills to an audience through directive and interactive teaching methods to help develop individual contributors and managers develop crucial job skills.
Providing one on one coaching to assist in learning new skills.
Support peers and assist with initiatives and implementation.
Assist in design & development to keep course content current, enhance programs, resources, and tools.
Use knowledge of general learning and development programs to understand the interconnectivity and business impact of various solutions.
Performs other duties as assigned.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications BA or BS in adult education, business, or equivalent with 3
years of experience in training creation and successful delivery Knowledge of adult leading principles Strong presentation skills and presence, including ability to read a virtual room and keep audience engaged Demonstrated ability to build a training program from ground up Desire to be integral in the direction and success of the organization, leading by example Experienced in MS office, Articulate 360, Camtasia, or other learning tools contributing to the role Preferred Qualifications Master's degree and 2
years of experience in training creation and successful delivery DDI preferred or similar certification Additional Skills/ Knowledge:
Knowledge of adult learning principles Ability to influence all levels of the organization Ability to evaluate training evaluation results for process improvement Ability to work a flexible schedule depending on the needs of the business Demonstrated ability to use various training techniques to successfully train at all levels within an organization Demonstrated ability to keep current on emerging training techniques and product knowledge Demonstrated ability to do more with less Demonstrated ability to continuously improve using six sigma concepts or data to guide your decisions Demonstrated ability to continuously challenge end product/result Must be a fast learner with fast-paced execution Must be flexible and adapt to change quickly Excellent time management and organizational skills defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Recommended Skills Adaptability Business Process Improvement Cash Management Coaching And Mentoring Communication Content Creation Estimated Salary: $20 to $28 per hour based on qualifications.
The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.
defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.
Position PurposeAs a Training Facilitator, you will be responsible for managing all of defi's Contact & Service Center training programs and is responsible for training all new and current employees and assessing competencies across multiple positions within multiple departments.
You Role in our Mission Adaptability Coaching Skills Communication skills Content creation Facilitation Team player Essential Job Responsibilities Responsible for training & development of Universal Customer Service & Collections training, Lease Maturity Management, Cash Management, Titles, Operations Support & Document Management.
Using the ADDIE approach to develop successful training solutions through design, delivery, and assessment of all aspects of internal department training to be measured by 5% increase in associate engagement and growth and development survey scores.
Many of these areas within the business have one or more components for example:
New-hire, refresher, process, product, system, client, and customer experience skills to an audience through directive and interactive teaching methods to help develop individual contributors and managers develop crucial job skills.
Providing one on one coaching to assist in learning new skills.
Support peers and assist with initiatives and implementation.
Assist in design & development to keep course content current, enhance programs, resources, and tools.
Use knowledge of general learning and development programs to understand the interconnectivity and business impact of various solutions.
Performs other duties as assigned.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications BA or BS in adult education, business, or equivalent with 3
years of experience in training creation and successful delivery Knowledge of adult leading principles Strong presentation skills and presence, including ability to read a virtual room and keep audience engaged Demonstrated ability to build a training program from ground up Desire to be integral in the direction and success of the organization, leading by example Experienced in MS office, Articulate 360, Camtasia, or other learning tools contributing to the role Preferred Qualifications Master's degree and 2
years of experience in training creation and successful delivery DDI preferred or similar certification Additional Skills/ Knowledge:
Knowledge of adult learning principles Ability to influence all levels of the organization Ability to evaluate training evaluation results for process improvement Ability to work a flexible schedule depending on the needs of the business Demonstrated ability to use various training techniques to successfully train at all levels within an organization Demonstrated ability to keep current on emerging training techniques and product knowledge Demonstrated ability to do more with less Demonstrated ability to continuously improve using six sigma concepts or data to guide your decisions Demonstrated ability to continuously challenge end product/result Must be a fast learner with fast-paced execution Must be flexible and adapt to change quickly Excellent time management and organizational skills defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Recommended Skills Adaptability Business Process Improvement Cash Management Coaching And Mentoring Communication Content Creation Estimated Salary: $20 to $28 per hour based on qualifications.
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