Firewall Monitoring Sr Analyst - Linux plus CheckPoint, ASA/Pix, Netscreen (SOC Health) - Dell Secur
Company Name:
Dell
Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine's Best Managed Security Service award and Frost & Sullivan's North America Security Incident Mitigation and Response Customer Value Leadership Award, among others.
Working within the Security Operations Center (SOC), a Firewall Monitoring Senior Analyst (Health and Infrastructure team) will be part of our larger Dedicated Teams organization. The Dedicated Teams support a single, very large enterprise client program (thousands of firewalls), which offers consistent processes and a highly complex environment for troubleshooting and learning. A Firewall Health Monitoring Senior Analyst monitors the device health and performance of network security devices at this client's sites across the globe (including Firewalls, Intrusion Prevention Systems, Web Application Firewalls and other Unix/Linux based platforms), answers inbound phone calls, addresses client queries, and documents and tracks all work (including analysis, results and communications) in the Dell SecureWorks ticket-based CRM system built on Remedy. Additionally, you will be responsible for working to determine the efficacy and accuracy of current device health checks while providing constant feedback to the engineering team in order to enhance Dell's service value.
Evening shifts are available and a high priority, 4pm to Midnight Eastern time. Other shifts may also be available.
Location will be in any of our U.S. Security Operations Centers: Atlanta GA, Lisle IL (near Chicago), or Providence RI.
Responsibilities:
Take ownership of and troubleshoot tickets generated by the custom, proprietary health monitoring system. Tickets consist of alerts for unreachable devices, devices not reporting events, as well as other defined hardware and software failures
Recognize and act on inconsistencies in data or results and escalate unusual problems, and identify issues beyond an expected situation
Resolve problems introduced into customer networks including, but not limited to, broken VLAN settings, broken span port settings, changed IP addresses, duplicated IP addresses, changed access control lists, and incorrect NATs. Remotely manage client devices and quickly correct problems
Meet defined service level agreements regarding response time and client notification. Apply considerable good judgment and initiative in resolving problems and making choices or decisions.
Professionally and courteously answer client phone calls and email by:
- Authenticating callers against specific criteria
- Creating and/or updating tickets for all work and requests
- Handling customer concerns
Assume responsibility to improve service, efficiency and quality of work by identifying opportunities for new processes and procedures. Develop and document appropriate health troubleshooting techniques, and guides for current and newly supported third-party vendor platforms, by working with other senior analysts and engineers as new product offerings are being created. Manage, participate in, or directly work on any additional projects, assignments, or initiatives in support of customer deliverables as assigned by management.
Role Requirements
Strong understanding of Unix or Linux operating systems including, but not limited to:
- Navigating the directory structure (command line interface/CLI prompts)
- Managing processes
- Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line
- Identifying potential problems from system logs
Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, the OSI model, and ability to read and interpret network diagrams
Undergraduate degree in a systems administration, networking, or technical field such as computer science or engineering (Or, equivalent work experience)
1 or more years of experience with security appliance technology (Cisco, Check Point and Juniper SRX / Netscreen preferred) or Unix/Linux-based hardware platforms
Cisco Networking or A
/ Linux certification
Demonstrated attention to detail, superior analytical and troubleshooting skills, and ability to maintain high levels of client satisfaction
Excellent written and verbal communication skills
Applicable understanding of how intrusion detection, firewall, and other security devices operate
Preferred, but not required
Additional Security and Product certifications are preferred, including but not limited to CCNA, CCNA-Security, CCNP, JNCIS, SANS, GIAC (GCIA, and GCIH) etc.
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why Work at Dell?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members' health and wellness is our priority as well as rewarding them for their hard work.
To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement
Job: Security Center Operations - Infrastructure Design and Management
Primary Location: North America-US-RI-Providence
Other Locations: North America-US-GA-Atlanta, North America-US-IL-Chicago
Shift: Evening Job
Req ID: 14000URMEstimated Salary: $20 to $28 per hour based on qualifications.
Dell
Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine's Best Managed Security Service award and Frost & Sullivan's North America Security Incident Mitigation and Response Customer Value Leadership Award, among others.
Working within the Security Operations Center (SOC), a Firewall Monitoring Senior Analyst (Health and Infrastructure team) will be part of our larger Dedicated Teams organization. The Dedicated Teams support a single, very large enterprise client program (thousands of firewalls), which offers consistent processes and a highly complex environment for troubleshooting and learning. A Firewall Health Monitoring Senior Analyst monitors the device health and performance of network security devices at this client's sites across the globe (including Firewalls, Intrusion Prevention Systems, Web Application Firewalls and other Unix/Linux based platforms), answers inbound phone calls, addresses client queries, and documents and tracks all work (including analysis, results and communications) in the Dell SecureWorks ticket-based CRM system built on Remedy. Additionally, you will be responsible for working to determine the efficacy and accuracy of current device health checks while providing constant feedback to the engineering team in order to enhance Dell's service value.
Evening shifts are available and a high priority, 4pm to Midnight Eastern time. Other shifts may also be available.
Location will be in any of our U.S. Security Operations Centers: Atlanta GA, Lisle IL (near Chicago), or Providence RI.
Responsibilities:
Take ownership of and troubleshoot tickets generated by the custom, proprietary health monitoring system. Tickets consist of alerts for unreachable devices, devices not reporting events, as well as other defined hardware and software failures
Recognize and act on inconsistencies in data or results and escalate unusual problems, and identify issues beyond an expected situation
Resolve problems introduced into customer networks including, but not limited to, broken VLAN settings, broken span port settings, changed IP addresses, duplicated IP addresses, changed access control lists, and incorrect NATs. Remotely manage client devices and quickly correct problems
Meet defined service level agreements regarding response time and client notification. Apply considerable good judgment and initiative in resolving problems and making choices or decisions.
Professionally and courteously answer client phone calls and email by:
- Authenticating callers against specific criteria
- Creating and/or updating tickets for all work and requests
- Handling customer concerns
Assume responsibility to improve service, efficiency and quality of work by identifying opportunities for new processes and procedures. Develop and document appropriate health troubleshooting techniques, and guides for current and newly supported third-party vendor platforms, by working with other senior analysts and engineers as new product offerings are being created. Manage, participate in, or directly work on any additional projects, assignments, or initiatives in support of customer deliverables as assigned by management.
Role Requirements
Strong understanding of Unix or Linux operating systems including, but not limited to:
- Navigating the directory structure (command line interface/CLI prompts)
- Managing processes
- Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line
- Identifying potential problems from system logs
Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, the OSI model, and ability to read and interpret network diagrams
Undergraduate degree in a systems administration, networking, or technical field such as computer science or engineering (Or, equivalent work experience)
1 or more years of experience with security appliance technology (Cisco, Check Point and Juniper SRX / Netscreen preferred) or Unix/Linux-based hardware platforms
Cisco Networking or A
/ Linux certification
Demonstrated attention to detail, superior analytical and troubleshooting skills, and ability to maintain high levels of client satisfaction
Excellent written and verbal communication skills
Applicable understanding of how intrusion detection, firewall, and other security devices operate
Preferred, but not required
Additional Security and Product certifications are preferred, including but not limited to CCNA, CCNA-Security, CCNP, JNCIS, SANS, GIAC (GCIA, and GCIH) etc.
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why Work at Dell?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members' health and wellness is our priority as well as rewarding them for their hard work.
To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement
Job: Security Center Operations - Infrastructure Design and Management
Primary Location: North America-US-RI-Providence
Other Locations: North America-US-GA-Atlanta, North America-US-IL-Chicago
Shift: Evening Job
Req ID: 14000URMEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
